Literature Review Summary - 19571 Words

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF RESEARCH The essence of the dissertation principally to carry out relationship that exist between the impact of customer satisfaction and business performance from its antecedents of customer loyalty and retention, customer relationship management, based on performance of attribute in retail industry. A case study of ASDA is presented as concept proof. A detailed background of satisfaction of customer, loyalty and retention towards product or service performance represents the continuous challenges in the corporate financial gain and loss. Organisations usually consider enhanced customer relationship management (CRM) as a reputable asset to the core function of their organisation. A†¦show more content†¦It proves link between qualities of service attributes and satisfaction of customer is basically asymmetric. Above all, this research shows link between satisfaction of customer, loyalty and retention. Such approach of such of customer behaviour helps provide service and generates profit in a meaningful way. 1.4 AIMS AND OBEJECTIVES OF THE RESEARCH 1.5 AIMS The Research aim is to create a framework of impact of customer satisfaction on large supermarket business performance 1.6 OBJECTIVES The following objectives are carried out so as to meet research aim. 1. To understand the satisfaction of customer as an antecedent to customer loyalty. 2. To know the imperative of customer relationship management (CRM) and loyalty of customer. 3. To understand customer loyalty concept. 4. To recommend on how to build customer satisfaction with regards to customer loyalty and managing customer relationship. 1.7 METHODOLOGY OF RESEARCH Essence of the dissertation understands customer’s satisfaction impact on business performance through some of its antecedents among who are attributes of service quality, retention of customer and loyalty, and management of customer relationship at a highly dynamic and competitive United Kingdom retail industry. The thesis takes the philosophy of realism as a stance which means observation can only be regarded as credible if it is made from different perspectives and creates greater efficiency and effectiveShow MoreRelatedSummary of Literature Review on Dividends2145 Words   |  9 Pagestopic or field of the literature review article The article is called Dividend policy: A review of Theories and Empirical Evidence. In this article, the main theories on dividend policy are described and their credibility is evaluated. Connection between the reviewed paper and my research proposal According to my research proposal, the master thesis topic will be â€Å"Comparative analysis of companies’ dividend policy: international perspective†. Therefore, the literature review on dividend policyRead MoreLiterature Review Summary on Total Quality Management562 Words   |  2 PagesLiterature Review Summary Quality assurance is the act of analyzing processes and monitoring operations to ensure that high quality standards are being met at all times. There are many models that can be used to meet these objectives and also many matrices that can be formed to monitor quality. Furthermore, several tools can be consistently engaged to monitor the quality assurance measures and serve as the basis in which the management can try to minimize the chances of such problems occurringRead MoreNarrative Literature Reviews1589 Words   |  7 PagesNarrative literature reviews Introduction n A literature review is a comprehensive study and interpretation of the work that has been published on a particular topic n A literature review should convey the knowledge and ideas that have been established on a topic and their strengths and limitations Why undertake a literature review? n To provide a review of the current knowledge in a particular field n Provide a description of research studies n Identify gaps in current knowledge n Identify emergingRead MoreThe Effects Of Venous Thromboembolism In Hospitalized Adult Patients1490 Words   |  6 PagesTHROMBOEMBOLISM PROPHYLAXIS IN THE HOSPITALIZED ADULT PATIENT INTEGRATE REVIEW OF LITERATURE A CLINICAL RESEARCH PROJECT Presented to: The Faculty of the Graduate School Southern University AM College In Partial Fulfillment of the Requirements for the Degree of Master of Science in Nursing Sondra Cummings THROMBOEMBOLISM PROPHYLAXIS IN HOSPITALIZED ADULT PATIENTS Topic An Integrated Literature Review on the effects of thromboembolism prophylaxis in reducing the incidenceRead MoreNursing Interventions For The Management Of Patient Fatigue1004 Words   |  5 PagesSidani, S. (2013). Nonpharmacological nursing interventions for the management of patient fatigue: a literature review. Journal of Clinical Nursing, 22, 2668–2678. doi: 10.1111/jocn.12211 2. Is the review thorough—does it include all of the major studies on the topic? Does it include recent research? Are studies from other related disciplines included, if appropriate? (25 points) In my opinion the review was fair, but the research study is weak due to several limitations. The reviewers clearly identifiedRead MoreHow to prepare a good research proposal1552 Words   |  7 Pagesdetermine whether your topic fits with the granting organization s mission and to mimic their title/proposal structure Abstract/summary statement of the research project: This one page summary focuses on the research topic, its new, current and relevant aspects. Strive for clarity; your greatest challenge might be narrowing the topic Review of research literature A short and precise overview about the current state of research that is immediately connected with your research project. ReferenceRead MoreImportance And Characteristics Of Literature Reviews1615 Words   |  7 PagesImportance and Characteristics of Literature Reviews A literature review examines existing research that is important to the work that you want to do. Literature reviews provide important background information and details about a specific research topic. Providing background information can help to demonstrate the importance of a topic, and can help to establish understanding of a subject or issue. An effective literature review also provides a space to elaborate on future work to be done on aRead MoreEssay Literature Review1001 Words   |  5 PagesLiterature Review The purpose of this research project is for you to create a scholarly piece of graduate-level research and writing, which conforms to APA format. Competency in the APA format is required of all Business graduates of Liberty University, as set forth by policy of both the Graduate Faculty and the administration. You will research and write a literature review on a topic relevant to our course. What is a Literature Review? â€Å"A literature review discusses published informationRead MoreEvidence Based Practice Article Summary Worksheet Individual Work1357 Words   |  6 PagesNRSADVN 4780—Evidence-based Practice Article Summary Worksheet—individual work Instructions: Complete the following article summary using the articles you’ve chosen. You will complete one summary for each article. Not every article will have all of the sections mentioned below. If your article doesn’t have a particular section, indicate so in the appropriate area and move on to the next section. Submit either this completed worksheet or a word document where you’ve answered eachRead MoreThe Effect Of Pay Level On Job Performance Of Call Center Employees Essay858 Words   |  4 PagesCourse Project 7 This article presents the outline of the research project, including the different sections and summary descriptions of the information contained in each section. Overall, the research comprises six different sections. These include the introduction, literature review, analysis approach, results, discussion, and conclusion. It is important that these sections are well knit to ensure a logical flow of ideas and clarity in the presentation of the research report. The following section

Myth and Violence in The Waste Land Essay - 2655 Words

As evidenced by his writings, T.S. Eliot has a profound appreciation for the use of myth as a point of departure for maintaining a cultural or historical perspective. In The Waste Land, his employment of myth is not simply an allusive and metaphorical tactic, but rather an attempt at relating his own ideas and tropes to universals in order to establish some external order for the chaos he is presenting: The element of myth in his art is not so much a creative method, a resumption of the role of mythic poet, as it is an intellectual strategy, a device for gaining perspective on himself and on his myth-forsaken time (Ellmann, 621). He draws from the ideas existing in the collective unconsciousness (which compose myth) and the†¦show more content†¦It is this violence, the product of the human unconscious through natural observances, which is so fundamental to the completion of mythic structures and which is altogether missing from Eliots The Waste Land. His departure from myth here demonstrates his lack of faith in society to rebuild itself- to purge, purify, and be reborn- according to the means supplied by history and tradition. In Eliots notes to The Waste Land, he alludes to several significant catalogues of myth: the Bible, Dantes Inferno, Virgils Aeneid, Ovids Metamorphoses, and Miltons Paradise Lost. However, he primarily points his readers to Weston and Frazer: Not only the title, but the plan and a good deal of the incidental symbolism of the poem were suggested by Miss Jessie L. Westons book on Grail Legend: From Ritual to Romance (Cambridge). Indeed, so deeply am I indebted, Miss Westons book will elucidate the difficulties of the poem much better than my notes can do; and I recommend it (apart from the great interest of the book itself) to any who think such elucidation of the poem worth the trouble. To another work of anthropology I am indebted in general, one which has influenced our generation profoundly; I mean The Golden Bough ; I have used especially the two volumes Adonis, Attis, Osiris. Anyone who is acquainted with these works will immediately recognize in the poem certain references to vegetation ceremonies (Eliot,Show MoreRelated`` So Rudely Forced : The Breakdown Of Traditional Masculinity Essay2048 Words   |  9 PagesDr. Domestico Modern Poetry â€Å"So Rudely Forced†: The Breakdown of Traditional Masculinity in the Waste Land T.S. Eliot’s The Waste Land explores modernism, specifically focusing on the troubling of binaries and the breakdown of the traditional. The boundaries between life and death, wet and dry, male and female, and more are called into question in Eliot’s conception of modernity and the waste land. The blurring of gender boundaries—significantly through Tiresias and the hooded figure scene in â€Å"WhatRead MoreThe Waste Land: a critical view Essay1624 Words   |  7 Pagesï » ¿The waste Land T.S.Eliot complcted ‘The Waste Land’ in the autumn of 1921, and with the constructive suggestions of Ezra Pound about the structure of the poem ,the present draft of the poem , which was published in 1922, has become a classic. It is also, more importantly, the symbol of a whole age, signifying a new kind of poetry and a poetic revolution in modern English Literature and culture. The poem is a masterpiece of innovative poetic design and embodies an entirely new and original poeticRead More T.S. Eliot’s The Waste Land – Can We Learn From the Past ? Essay1746 Words   |  7 PagesT.S. Eliot’s The Waste Land – Can We Learn From the Past ? 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In Ireland, from around 1890 onwards, there was a very noticeable return to all things Irish, including a re-introductionRead MoreChristians, Jews, and the Black Plague1707 Words   |  7 Pagesonly tolerated the Jews. No premise of equality existed, and the Jews came to depend on relationships with lower-level rulers to secure their relative safety. Rumors persisted that Jews had poisoned wells, and the Jews were often the targets of violence that the Christians seemed exceedingly willing to deliver. Overall, life was better for the Christians and worse for the Jews, although this would be of no concern to the plague. When the Black Death arrived in the mid-fourteenth century, it caredRead MoreThe Effects of Video Games on Our Bodies1060 Words   |  4 Pagesthat is happening this instance. 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Appalachia?s residents are seen as lazy

Measures of Gender Pay Gaps Reflect The Full Extent of Workplace Discr

Question: To what extent do measures of gender pay gaps reflect the full extent of workplace gender discrimination? Answer: Measures Of Gender Pay Gaps Reflect The Full Extent Of Workplace Discrimnation The changes in the economic, social, political and demographical environment had made this complex world a difficult place to survive. What is necessary in this era is to modernize the mind set of people towards an arena where they can accept new ideologies. In India, the population is ever increasing women constituting around 48% of the Indian society. Studies revealed that the potential work force of women is half the women population. But in reality, the labor force participation for women is much lower, around 29% of the women population. This can be viewed as the fact that the glass ceiling in most of the workplaces havent shed their wings. Even now this is prevalent that women find it difficult in terms of gender-biased hiring practices to enter the workplace. Discrimination at every level of professionalism is prevalent for women. Gender inequality is something which enables to assess the labor force participation based on gender. Gender pay gap arises out of this gender inequ ality. Gender pay gap may be defined as the differences in income in the labor market between women and men in paid employment. The performance in a labor market is based on the capabilities of the labors. But it is quite common to experience a disparity in terms of wage in the labor industry. The difference in these wages is due to differences in labor productivity. But it is difficult to establish the reason why do certain workers face a disadvantage in terms of lower wage and increased risk of losing job. And it still remains groundless to explain why certain factors like gender, religion or race matter in terms of discrimination. Discrimination is defined as the differences in wages when workers have equitable productivity. The measure of disadvantage in labor market is widely categorized as pay gaps and segregation. A publication of the International Labour Organization (ILO) in 2009 about Global Employment Trends for Women gives us the evidence that the pace of reduction in gender pay gaps in Europe and Central Asia is slow and according to the ILO, there has been evidences that in most of the countries the wage difference in men and women has increased. The gender pay gap is an ubiquitous issue existing in all forms of labor market. Several theories have been formulated to explain the disparity in payments in the labor market in terms of gender. One such approach is the Human Capital Approach. When individuals spend money and time in purchasing goods and commodities, they extract satisfaction it which is the return on investing resources on a particular good. Likewise, individuals also spend money and time on learning and developing skill to earn a future return by increasing their productivity. This process of enhancing productivity by investment helps to gain power in the work force, of course in the future. The stock of skills and knowledge that individuals manifest which later on improves their productivity in market activities is the human capital. The human capital theory formulates that the differences in the wages for male and female are different because of the difference in the human capital accumulation. It is seen that women tend to acquire less of human capital because of traditional belief of division of labor. In earlier years women used to be confined to household chores. Their choice of going to school and gaining knowledge was of limited option. It can be seen that the women accumulated less skill and knowledge and thus they be paid less. But another analysis suggests that as the educational qualification increases the wage difference between men and women increases. There is clear evidence that for qualification upto plus 2 or equivalent, the percentage of wage pay gap is 11.54% and for post doctoral level, the percentage of gender pay gap is the highest at 180%.(Paycheck.in, 2015) The cause of a gender pay gap is not solely based on the differences in human capital. The next approach that has equally led to the gender pay gaps is the labor market discrimination. This is more like occupational segregation where the employers tastes and preferences are considered. In India, employers are prone to hire male workers rather than female workers. Employers mainly discriminates women based on their capability to work. Some employers have the perception that certain set of jobs are not for women because it requires a lot of manual and physical work which is the job of men as they are physically stronger than women. But sometimes, an employer hires a woman because she charges less than the men who charges high for the same work. Paying low wage is an objective of an employer of cost minimization irrespective of the gender. A woman, who is deprived of work everywhere, will be ready to work at low wage. Thus from here arises the gender pay gaps. According to the Bergmann, if employers start discriminating women at a large scale then women would be completely excluded from the jobs of male and a situation of overcrowding occurs in the female jobs. (Aldred et al., 2011) Empirical analysis reveals that about two-third of the gender pay gap consists of discrimination. In India, the work structure for women are basically secretaries, teachers and nurses but even these fields they are deprived of high wages. This undervaluation is because the physical requirement of the work is assessed. If the work is laborious and demands a lot of physical effort then the work is automatically allotted to a man rather than a woman. It is to be kept in mind that even if we try to establish that men and women must be treated equal, there is still this inhibition regarding the type of work. So the gender discrimination gives rise to gender pay gaps. The unpaid caring sector of women is concerned with looking after children and family. Here the woman does not choose certain occupations but the employers prefer men over women in certain work. Also the women take up the responsibility of the household chore rather than human capital accumulation which result in a low pay in the workplace. Every woman at some point or the other engages themselves in parenthood. It is the time that they choose to stay home and look after their children. This makes easier for the employer to discriminate and not offer jobs to women who are not married and have the potential to get married. As they tend to quit jobs more often. Thus discrimination comes up. Based on the analysis carried out on 16,500 online responses where 13,729 are male and 2,771 females over a period of 6 years, we see that the wage differential is highest in the year 2008 and thereafter there was reduction in this differential for the next three years. To understand the scenario of India better, the country is divided into six zones and a research was carried on. It depicted that the highest gender pay gap is for the states of Assam, Rajasthan, Bihar and Madhya Pradesh where females are earning 64%, 59%, 50% and 47% respectively. On the basis of zonal analysis, the west zone ranks highest in terms of gender pay gap of 47% whereas the north zone has the lowest gender pay gaps of 30.50%.(Varkkey, 2012) In most countries of the world including India, the status of women in the labour market is menial with respect to the men. It is believed that women and men have different tasks to perform and are placed in different industries. The government of India had taken several measures and initiatives to diminish this wage gap between male and female. Several acts were passed by the government to prevent the discrimination of the gender disparity in the workplace. But because of inefficient implementation, these laws could not prove to be beneficial. Women are the main problem related to the improper implementation of these laws because most of them are not aware of such legislation that are made for their protection and rights. Thus, the gender pay gap in India must be thought of appropriately. References Aldred, J., Anand, P., Dawson, G., Groom, B., Himmelweit, S., Santos, C., Simonetti, R. and Slater, G. (2011).Doing economics. Milton Keynes: Open University. Paycheck.in, (2015).Why Women Earn Less than Men, Gender Pay Gap, Pay Disparity in India - PayCheck.in. [online] Available at: https://www.paycheck.in/main/world-map-gender-pay-gap/gender-pay-gap-in-india-1 [Accessed 17 Feb. 2015]. Varkkey, B. (2012).Gender Pay Gap in the Formal Sector. 1st ed. [ebook] WageIndicator. Available at: https://www.paycheck.in/files/gender-pay-gap-in-india-2006-2013 [Accessed 17 Feb. 2015].